FAQ's
Where are you based?
Outback Outfitters WA is an Australian-focused online store. We work with trusted suppliers and manufacturers to deliver quality outdoor products directly to our customers.
Do you ship Australia-wide?
Yes, we offer shipping across Australia. Delivery times may vary depending on the product and supplier location.
Are your products suitable for Australian conditions?
Absolutely. Our products are selected with Australian outdoor conditions in mind, focusing on durability, performance, and practical design.
Do you hold stock or ship directly from manufacturers?
Some of our products are shipped directly from manufacturers, while others are sourced locally. This allows us to offer a wider range of quality outdoor products efficiently.
How long does delivery take?
Delivery times vary depending on the product. Estimated delivery information is provided on each product page. If you have questions, our support team is happy to help.
Are your fire pits and BBQ products easy to use?
Yes. We focus on products that are straightforward to set up and use, with clear instructions provided where required.
Do your products come with a warranty?
Warranty coverage depends on the specific product and supplier. Warranty details are listed on the product page or can be requested from our support team.
Can I return or exchange a product?
Yes. We accept returns in line with our Return Policy. Products must be unused and in original condition. Please contact us before returning any item.
How can I contact Outback Outfitters WA?
You can reach us through our Contact page or by email. We aim to respond to all enquiries as quickly as possible.
Is it safe to shop on your website?
Yes. Our store uses secure payment gateways and Shopify’s built-in security to ensure your personal and payment information is protected.
Do you offer customer support after purchase?
Yes. We’re here to help before and after your purchase to ensure you have a smooth and satisfying experience.